MYPLUS Smart App Privacy Policy
Effective date: 2020-09-07
Update date: 2020-08-07
Shenzhen Bason Electronic Technology Co., Ltd. (hereinafter collectively referred to as "we" or "MYPLUS") is committed to protecting your personal privacy. This mobile privacy policy (hereinafter referred to as "this policy") explains how we handle personal information and protect information privacy during your use of the following services, products and related mobile applications (collectively referred to as "products").
• MYPLUS smartphone application
When you log out of your account or do not create an account, you can still use many MYPLUS products or services, such as searching or browsing MYPLUS smart phone applications or functions on smart life applications.
In this policy, "personal information" refers to information that can identify an individual when used alone or in combination with other information. "Smart devices" refer to non-standard computing devices produced or manufactured by hardware manufacturers that have a human-machine interface and can transmit information through wireless networks, including smart home appliances, smart wearable devices, smart air purification devices, etc. "App" refers to a mobile application developed by MYPLUS that can help end users remotely control smart devices and connect to the MYPLUS Internet of Things (IoT) platform.
For the mobile applications of other brands supported by MYPLUS, our customers will decide what personal information to collect through our products. We collect information according to the customer's request, and the processing of such information is limited to providing the services agreed upon by the customer and us. If you are a user of our customer and you do not want customers who use our services to contact you, please contact the customer directly and inform your request.
What personal information do we collect
In order to provide you with our services, we will ask you to provide the personal information necessary for such services. If you do not provide personal information, we may not be able to provide you with our products or services.
1. Information you voluntarily provide us
• Account or profile information: When you register for our account, we may collect your name and contact information, such as your email address, phone number, user name, and login credentials. During your interaction with our products, we may further collect the nickname, avatar, country code, language preference or time zone information in your account.
• Feedback: When you use the feedback and suggestion functions in our products, we will collect your email address, mobile phone number and feedback content in order to deal with your problems and equipment failures in a timely manner.
2. Information we collect automatically
• Device information: When you interact with our products, we will automatically collect device information, such as the device’s MAC address, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, logs Documents and mobile network information.
• Usage information: During your interaction with our website and services, we will automatically collect usage information related to visits, clicks, downloads, sending/receiving messages and other usage of our website and services.
• Log information: When you use our application, system and exception logs may be uploaded.
• Location information: When you use our specific products or services (such as sweeping robots and weather services), we may collect real-time accurate or inaccurate geographic location information about you.
3. Information about smart devices
• Basic information of smart devices: When you use smart devices connected to our products or services, we may collect basic information about smart devices, such as device name, device ID, online status, activation time, firmware version, and upgrade information Wait.
• Information reported by smart devices: Depending on the different smart devices you choose to connect to our products or services, we may collect information reported by your smart devices. For example, a smart weight scale or fitness tracker may report your height, weight, body fat content (BFM), body mass index (BMI), and skeletal muscle content (SMM); smart cameras may collect images or videos taken by them.
Purpose and legal basis for processing personal information
We process your information for the following purposes:
• To provide you with services: We process your account and personal data information, device information, usage information, location information, and smart device-related information to provide the products and services you request or purchase. The legal basis for such processing is to perform our contract with you in accordance with our terms of use.
• Improve our services: We process your device information, usage information, location information, and smart device-related information to ensure the function and safety of our products, develop and improve our products and services, analyze our operational efficiency, and Prevent and track fraud or improper use. The legal basis for such processing is to perform our contract with you in accordance with our terms of use.
• Non-marketing communications: We process your personal information in order to send you important information related to service, terms/conditions and policy changes and/or other management information. Due to the importance of such information, you may not be able to opt out of receiving such emails. The legal basis for such processing is to perform our contract with you in accordance with our terms of use.
• Marketing communications: We may process your personal information to provide you with marketing and promotional materials related to our products and services. In the above circumstances, each email we send you contains instructions that allow you to opt out of receiving such emails. The legal basis for such processing is based on your consent. In addition, if you agree to participate in our sweepstakes, contests or other promotional activities, we may use your personal information to manage such activities.
• Personalized service: We may process your account and personal data information, usage information, and device information to design personalized products and provide you with tailor-made services (such as recommending and displaying product information and advertisements suitable for you) ), and invite you to participate in user surveys of the products you use. The legal basis for such processing is based on your consent.
• Compliance: We will process your personal information when we deem it necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal procedures; (c) to respond to requests from public agencies and government authorities; ( d) fulfill our terms and conditions; (e) protect our operations, business and systems; (f) protect the rights, privacy, safety or property of us and/or other users including you; and (g) seek Available remedies or limit the damages we may need to provide.
If there is any change in the purpose of processing your personal information, we will notify you of such changes via email and/or a noticeable notice on our website and inform you of your personal information choices.
Who do we share your personal information with?
MYPLUS only shares your personal information in a way that you know. We may share your personal information with the following participants:
• Disclosing your personal information to third-party service providers who provide us with certain business-related services, such as website hosting, data analysis, payment and credit card processing, infrastructure supply, IT services, customer support services, email sending services, and Other similar services to ensure that they can provide services to us.
• Disclose your personal information to customers and other business partners who directly or indirectly provide you with smart devices and/or the networks and systems you use to access and use our website and services.
• When there is a reorganization, merger, sale, joint venture, transfer, transfer or other disposal of all or part of our business, assets or stocks (including but not limited to the above circumstances related to any bankruptcy or similar proceedings), we will Or other third parties to disclose your personal information. In this case, you will receive a clear notification via email and/or our website regarding the change of ownership, the incompatibility of the new use of personal information, and the choice of personal information.
• Where we deem it necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal procedures; (c) to respond to requests from public agencies and government authorities, including public agencies outside the country/region where you live And government authorities; (d) fulfill our terms and conditions; (e) protect our operations, business and systems; (f) protect the rights, privacy, safety or property of us and/or other users, including you; And (g) seek available remedies or limit the damages we may need to provide.
• Disclosing your personal information to the company's subsidiaries or affiliates to carry out business activities on a regular basis.
• In addition to the third parties mentioned above, we only disclose your personal information to other third parties with your consent.
We will share necessary data with third parties through application programming interfaces (API) and software tool development kits (SDK). Different versions of third-party SDKs will be different, generally including third-party account login, sharing, and third-party For payment, map navigation, vendor push, statistics, etc., we will conduct strict security inspections on third parties and agree on data protection measures. Please click here to view the details of the SDK we authorized to access.
International transfer of collected information
To facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you live. These countries may have different information protection laws. In such cases, we will ensure that your information is fully protected by the following methods:
• Agreements reached under the "EU Standard Contract Clauses" approved under Article 46 of the GDPR. Click here to access the information.
If you want to learn more about our security measures, you can contact us directly through this policy.
Rights related to personal information
We respect your rights and will also hold your personal information. You can exercise any of the following rights:
• Via "Me> Contact Us" or "Me> Feedback" in our app;
• Please send an email to support@MYPLUS.net
You do not need to pay any fees to enforce your personal rights. According to the relevant requirements of the local information protection law, if your account service is in mainland China, then we will respond to your needs within 15 working days; if your account service is outside of mainland China, then we will Respond to your needs within 30 days.
If you decide to send us a request via email, please indicate what information you wish to change, whether you wish to delete your personal information from our database, or what restrictions do you wish us to be subject to when using your personal information. Please note that for security reasons, we may ask you to verify your identity before further processing your request.
you can:
• Request access to the personal information we process about you;
• Request that we correct inaccurate or incomplete personal information related to you;
• Request to delete your personal information;
• Request temporary or permanent restrictions on our processing of some or all of your personal information;
• Request that we process your information based on your consent or a contract signed with you, and when we automatically process your information, transfer personal information to you or a third party;
• When we use your personal information based on your consent or our legitimate interests, choose to oppose or refuse our use of your personal information.
Security measures
We take commercially reasonable physical, management and technical safeguards to maintain the integrity and security of your personal information. MYPLUS provides multiple security assurance strategies to effectively ensure the information security of users and devices. In terms of device access, we use MYPLUS proprietary algorithms to ensure data isolation, access authentication and authorization applications. In terms of data communication, it supports the use of security algorithms and transmission encryption protocols as well as commercial-level information encryption transmission based on dynamic keys for communication. In terms of data processing, strict data filtering and verification and a complete data review process are adopted. In terms of data storage, all confidential user information will be securely encrypted for storage. If you believe that your interaction with us is no longer secure for any reason (for example, you believe the security of your MYPLUS account has been compromised), please send an email to support@MYPLUS.net immediately tell us.
Information retention period
We will process your personal information within the shortest period of time for achieving the purpose stated in the policy, unless it is required to retain it for a longer period of time according to specific legal requirements. We will determine an appropriate retention period based on the quantity, nature and sensitivity of personal information. After the retention period ends, we will destroy your personal information. If we are unable to destroy the information for technical reasons, we will take appropriate measures to prevent further use of your personal information.
Dispute Resolution
If you have unresolved privacy or information usage issues, and we are unable to provide a satisfactory solution, please contact us at https://feedback-form.truste.com/watchdog/request to provide third-party dispute resolution in the United States Business (free).
Statement on policy changes
We may update this policy at least once a year based on changes in information practices. If we make any major changes, we will notify you via email (sent to the email address specified in your account) or post a notice on this website before the changes take effect. We recommend that you regularly browse this page to obtain the latest information on privacy practices.
contact us
If you have any questions about our practices or this policy, please contact us in the following ways:
Shenzhen Bason Electronic Technology Co., Ltd.
Email: support@MYPLUS.net
For EU or UK data subjects, you have the right to inquire or complain about MYPLUS's data processing activities with supervisory authorities. If you have any questions, or need to exercise your rights as an EU or UK data subject, please contact our EU or UK representative:
Name: Sea&Mew Consulting
Email: vat06@seamew.de
Mailing address: 54, Rue Greneta 75002 Paris 02